Our commitment is to provide quality services as our contribution towards a proactive, competitive and well-informed Malaysian society and nation-building by:
1. Providingquality information services that areaccurate, comprehensive and easy
to understand within 14 working days.
2. Providing objective feedback reports, accurate and up-to-date response within 7
working days from the date the issue or complaints have been raised.
3. Providing effective media management consultancy and delivery services within
the following period:
- Media Identification Card 1 working day
- Note to the Editor 2 working days before the actual Event
- Media Release 2 hours upon receipt of the information
- Promotions and publicity on the activities of 14 working days
the Department of Information
4. Preparing quality publication materials with up-to-date, comprehensive and easy
to understand information within the following period:
- Brochures and Posters 14 working days
- Booklets 28 working days
- Bulletin/Magazines 56 working days
- Pictorial Books/Photographs 84 working days
- Coffee Table Books 180 working days
5. Upload current information on-line within one working day.
6. Providing expert and professional services on visual communications and creative
arts and designs within the following period:
- Creative arts and designs/materials 14 working days
- Photographic materials 1 working day
- Exhibition materials 14 working days
- External publicity materials 180 working days
7. Providing feedback and responding to customer complaints within the following
period:
- Acknowledgement of receipt 1 working day
- Preliminary or early feedback 3 working days
8. Providing facilities for multimedia and broadcasting equipment within 14
working days.
