Frequently Asked Questions

1. Do you know about the history of the early days of the Department of Information?

The history of the Department of Information started since the establishment of the Department of Publicity and Printing in September 1945. The Department was restructured in line with the civil service administration on 1 April 1946 and was given a new name, the Department of Public Relations. In 1950, the name was changed to the Department of Information with streamlined and structured tasks and responsibilities and further expansion. The Department was placed under the Ministry of Information Malaysia which was established in 1961.

2. What is the vision of the Department of Information in inspiring the citizens of Malaysia who have a strong sense of pride and love for the country?

The vision of the Department of Information is to be the driving force in ensuring the success of the 1Malaysia concept and the success and development of the nation based on the principles of Rukun Negara.

3. What is the mission of the Department of Information in inspiring the citizens of Malaysia who have a strong sense of pride and love for the country?

The mission of the Department of Information is to translate, disseminate and promote the country’s policies and national agenda to ensure it is understood, supported and appreciated, nurtured and cultivated by the people of Malaysia through the various information programmes.

4. What are the main functions of the Department of Information for the people of Malaysia?

Among the main functions of the Department of Information are to provide information and explanation to the citizens regarding the policies, philosophy and vision and to enhance, develop, strengthen and extend effective and comprehensive strategic information management network, provide expertise and relevant publication materials and communication visuals.

5. List three of the Department’s Clients’ Charter

a. Provide quality information services, accurate, timely and easy to understand and to comprehend, within 14 days;
b. Provide feedback reports which are objective, accurate, timely and within seven (7 days) from the date the issue has been raised;
c. Provide professional and effective public relations services.

6. List the 10 Divisions in the Department of Information

  • Psychological Operations and Issues Management Division
  • Management Services and Finance Division
  • Visual Communications and Graphics Division
  • Media and Corporate Communications Division
  • National Policy Publications Division
  • Human Resource Management Division
  • Strategic Planning and Research Division
  • Communication Services and Community Development Division
  • Information Technology Division
  • International Relations Division

7. What are the goals and objectives of the National Narration Contest programme organised by the Department of Information?

The competition organised by the Department of Information aims to provide an opportunity for Malaysians to express their views, opinion in the form of Malaysian arts and culture through the National Narration Contest.

The Competition’s main objective is to raise awareness and understanding of the people of Malaysia through storytelling based on the ability of the citizens and participants using scripts and various face-to-face communication methods. Participants are also allowed to use other medium or aids such as computers, music, visuals, lighting techniques and other medium to attract or captivate the audience.

8. What is the function of PENTARAMA?

The function of PENTARAMA is to convey and disseminate the government’s official information, face-to-face or interpersonal communications to various levels of society through stage plays, providing informal education to target audiences with the aim to develop a positive mind and attitude for the community to fully understand and support the activities of the government.

9. Do you know about the People’s Information Centre (Pusat Maklumat Rakyat - PMR) and if so, please explain further on this matter.

The People’s Information Centre consists of a data bank of information and reference centre for members of the public and other government agencies of local state and national levels. It is available at all District Information Offices throughout the country.

The Information Centre also provides accurate and relevant information on the functions of the Department and other government agencies to the community. The role of the Information Officers at the People’s Information Centre is not only to provide information regarding the government’s policies but they also have the additional tasks and responsibilities to provide information through the counter, online including providing satisfactory reference and information to customers. Besides these, they have to provide both electronic as well as conventional reference to customers, receive complaints as well as refer any complaints to the relevant authorities, including handling customers’ enquiries by providing accurate and timely information.

10. Do you know about the responsibilities of Smart Community?

Smart Community is responsible in carrying out national civil and social activities, educational, economics and patriotic activities through a group of grassroot leaders who are the drivers/movers or motivators through the dissemination of information as well as to maintain public confidence towards the government’s leadership and the country, and promote and maintain national unity as a solid base for the country’s political, social and economic stability.

11. How do we purchase photographs which are available in the Department of Information?

Photographs can be purchased at the Photography Resource Centre, at Level 9, Ministry Of Communication and Multimedia Complex, No. 49 Persiaran Perdana, Presint 4, Pusat Pentadbiran Kerajaan Persekutuan, 62100 Putrajaya.

12. What is the cost of the photographs?

The cost of the photographs as agreed and approved by the top management of the Department is RM30 for each image, whereas the purchase price from abroad or overseas is USD40. However, the final cost is subject to the approval by the Treasury Department of Malaysia.

13. Can we purchase the photographs online?

Presently the Department and Bernama are still in discussions on the mode of payment. If iFoto is officially launched later, customers can also make purchases online.

14. Where can we obtain information about nationalism?

Nationalistic information can be obtained through iFoto system as there is a collection of photographs on nationalistic events such as information on the country’s Independence, well-known nationalistic personalities, etc.

15. How to contact the Department Of Information?
Contact :

Level 5, 8 -16 dan 18, Ministry Of Communication and Multimedia Complex
No. 49, Persiaran Perdana, Presint 4
62100, Putrajaya, Malaysia
Tel : 603-89113440
Fax : 603-89117599
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.